Q. Can I visit your office? What are your opening hours?
A. Yes, our office is open for order pick-ups and general enquiries. We’re open Monday to Friday, 8:00am – 4:00pm.
Q. Can I pick up my order from your warehouse?
A. Yes, you can. Just let us know when placing your order that you’d like to collect it.
Q. When is the cut-off for next day delivery?
A. Call us before 4:00pm for next-day delivery. Orders placed after 4:00pm can be submitted via our answering machine, emailed to team@paclemond.com.au, or placed online at www.paclemond.com.au. Contact us to set up a login and receive instructions.
Q. Is there a minimum order amount for delivery?
A. Yes. Free delivery applies to orders over $100. Orders under this amount incur a $15 delivery fee.
Q. What happens with back-ordered items?
A. If any items are out of stock, we’ll send you a text after your order is processed. Once stock arrives, we’ll dispatch it to you automatically.
Q. How do I get a quote?
A. Submit the enquiry form on our Contact Us page or call our office, and one of our sales team will get in touch.
Q. How do I set up a 30-day credit account?
A. Contact us to request a credit application form. Once completed and approved, you can begin ordering on account.
Q. How long do printed products take?
A. Turnaround time is generally 12–14 weeks. For an accurate estimate, please call our office.
Q. How do I pay for printed products?
A. A 50% deposit is required once you approve the quote. The remaining balance is due when the goods arrive at our warehouse.
Q. Can you store my printed products?
A. Yes, we can store them in our warehouse free of charge. Standard delivery fees apply when you request dispatch (see Delivery FAQ above).
Q. How do I request MSDS (Material Safety Data Sheets) for chemical products?
A. Call or email us, and we’ll send them to you.
Q. Can I choose which design I get in BioPak Art Series cups?
A. No. Each carton contains a random mix of designs, which rotate every 3–6 months.
Q. Can I order sleeves or split cartons?
A. Some products are available in sleeves. If so, you can order by the sleeve. We cannot split cartons unless sleeves are available, check with our team for specific items.
Q. Are your prices GST inclusive?
A. Yes, all prices shown include GST.
Q. I can't find my question here. What should I do?
A. Send us an enquiry or give us a call, we’re happy to help.