At PacLe’mond, we value your trust and are committed to handling your personal information carefully and responsibly. This Privacy Policy outlines how we collect, use, and share your information. By visiting our website, you agree to the practices described below.
1. What Personal Information Does PacLe’mond Collect?
We collect information to improve your shopping experience. This includes:
Information You Provide:
We collect information you enter on our website or provide in other ways. This might include your name, contact details, and purchase information. You can choose not to provide certain details, but doing so may limit your ability to use some features. We use the information you give us to respond to your requests, customise your shopping experience, improve our store, and communicate with you.
Automatic Information:
We automatically collect some information when you interact with our site. Like many websites, we use “cookies” to recognise your browser and collect information such as your IP address, browser type, and the pages you visit. Some tools let you browse anonymously, but this may limit features such as personalised recommendations.
2. Use of Cookies
Cookies are small files stored on your device that help us recognise your browser and provide useful features such as automatic login and saved shopping carts.
You can manage cookies through your browser settings. Most browsers have a Help section explaining how to block or delete cookies. However, disabling cookies may affect your ability to use key features of our website.
3. Email Communications
We may receive a notification when you open emails from us, if your device supports this. This helps us improve our communication. If you’d prefer not to receive emails or newsletters, you can unsubscribe through the Newsletter section of your account.
4. Does PacLe’mond Share Your Information?
We do not sell customer information.
We may share information in these circumstances:
- Legal Requirements and Protection: We may release personal information when required by law or to protect the rights, property, or safety of PacLe’mond, our users, or others. This may include sharing with organisations for fraud prevention or credit risk reduction.
- With Your Consent: Outside of the scenarios listed above, you’ll be notified if your information may be shared with third parties. You will always have the option to opt out.
5. Your Choices
You can choose not to provide information, though this may limit your ability to purchase or use some site features.
You can update your information in the “My Account” section. We usually keep a copy of previous versions for our records.
To stop receiving emails from us, update your preferences in the Newsletter section of your account.
6. Conditions of Use and Updates
By using PacLe’mond, you agree to this Privacy Policy and our Conditions of Use, including any limitations on liability and dispute resolution under Australian law.
If you have any privacy concerns, email us at enquiries@paclemond.com.au with a full description, and we’ll do our best to resolve it.
Our business evolves over time, so this Privacy Policy and our Conditions of Use may change. We'll send reminders of updates unless you’ve opted out. Please check our website regularly for the latest version.
Examples of Information You Provide
We may collect details when you:
- Search for a product
- Place an order
- Complete forms or questionnaires
- Contact customer service
- Participate in reviews, discussions, contests or surveys
This may include your name, address, phone number, email, order details, review content, or financial information.
Examples of Automatic Information We Collect
We may log:
- IP address
- Login and account info
- Browser and device type
- Purchase history
- URLs clicked on our site
- Cookie ID
- Pages viewed or searched